General Terms and Conditions
for the Online Shop at https://www.chronworx.com
by
Chronworx
Pade & Pestov GbR
Paul-Ehrlich-Strasse 28–30
63322 Rödermark
Phone: +49(0)6023 50169-45
Email: info@chronworx.com

(hereinafter referred to as the “Provider”)

for the sale of products to consumers and entrepreneurs
(hereinafter referred to as “Customers”)

Scope

The sale of products by the Provider through the online shop at the URL above is made exclusively on the basis of the following General Terms and Conditions (GTC) in the version valid at the time the contract is concluded.

These GTC apply exclusively. Any terms and conditions of the customer that differ from these GTC shall not apply unless expressly agreed upon between the Provider and the Customer.

Definitions, Limitation

The subject of the contract is the one-time delivery of goods.

Conclusion of Contract

The offers on the Provider’s website are non-binding invitations to customers to order products (goods). By submitting the order (clicking the “Place binding order” button), the customer makes a binding offer to conclude a contract.

The confirmation of receipt of the order follows immediately after the order is submitted but does not yet constitute acceptance. The Provider may accept the offer within five days by:

  • sending a written order confirmation or confirmation in text form (fax or email), whereby receipt of the confirmation by the customer is decisive; or

  • delivering the ordered goods, whereby receipt of the goods by the customer is decisive; or

  • requesting payment from the customer after placing the order.

If several of the above alternatives apply, the contract is concluded when the first alternative occurs. If the Provider does not declare acceptance within the above period, this shall be deemed a rejection, and the customer is no longer bound by their declaration of intent.

When placing an offer via the Provider’s online order form, the contract text is saved by the Provider and sent to the customer after submitting their order, including the current GTC, in text form (e.g., email, fax, or letter).

Additionally, the contract text is archived on the Provider’s website and can be accessed free of charge by the customer through their password-protected customer account, provided they created an account before submitting the order.

Before bindingly placing the order, the customer can correct their entries using the standard keyboard and mouse functions. Additionally, all entries are displayed again in a confirmation window and can also be corrected there.

Contracts can be concluded in German and English.

Special Terms for Repair Services

If the contract entails the repair of a customer’s item by the Provider, the following applies:

  • Repairs are carried out at the Provider’s place of business.

  • The Provider may perform the service personally or through qualified personnel of their choosing, including third parties (subcontractors).

  • The customer must provide all necessary information for the repair, including a detailed description of the defect and relevant circumstances.

  • Unless otherwise agreed, the customer bears the cost and risk of shipping the item to the Provider. Safe transport must be ensured by the customer.

  • The Provider will inform the customer of obvious transport damage to enable potential claims against the carrier.

  • The return shipment is at the customer’s expense and risk. Risk transfers to the customer upon handover to the transport service at the Provider’s location. Upon request, the Provider can arrange transport insurance.

  • If the customer brings and collects the item personally, the above shipping rules apply accordingly.

  • The Provider is liable for defects in the repair service per statutory warranty regulations.

Payment

The prices at the time of ordering apply. All prices include VAT and shipping costs, as listed on the website.

The available payment methods are listed on the Provider’s website.

In case of payment default, the Provider may charge default interest of 5 percentage points above the ECB base rate for consumers and 9 percentage points for entrepreneurs. The customer may prove that lesser or no damage occurred.

Retention of Title / Delivery

Delivery times are shown on the Provider’s website. Deviations are indicated on the respective product pages. Delivery begins after proper fulfillment of the customer’s obligations, especially correct address entry.

If collection is offered, the customer may pick up the goods during business hours at the provided address.

Warranty

Statutory warranty rights apply. Exceptions for goods:

The above limitations and shortened deadlines do not apply:

  • to damage or reimbursement claims by the customer,

  • in case of fraudulent concealment of a defect,

  • to goods used for a building and which caused its defectiveness.

Liability

The Provider is liable to the customer for all contractual, quasi-contractual, and legal (including tortious) claims for damages and reimbursement as follows:

  • Unlimited liability for intent or gross negligence, injury to life, body, or health, guarantees (if applicable), or mandatory legal liability (e.g., under the Product Liability Act).

  • For negligent breach of essential contractual obligations, liability is limited to typical, foreseeable damages unless unlimited liability applies.

  • Essential contractual obligations are those necessary to fulfill the contract’s purpose and on which the customer may routinely rely.

Beyond that, liability is excluded.

These rules also apply to the Provider’s vicarious agents and legal representatives.

The customer shall indemnify the Provider from third-party claims arising from unlawful or contractual breaches by the customer, including reasonable legal defense costs.

Online Dispute Resolution / Consumer Dispute Resolution

The EU Commission provides an online dispute resolution platform at:
https://ec.europa.eu/consumers/odr

This platform serves as a contact point for out-of-court dispute resolution related to online purchase or service contracts involving consumers.
The Provider is neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board under the VSBG.

Final Provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

If the customer is a merchant, legal entity under public law, or a special fund under public law, the court at the Provider’s place of business shall have jurisdiction unless an exclusive jurisdiction applies. The same applies if the customer has no EU residence. The Provider’s business location is listed at the top of these GTC.

If any provision of this contract is invalid or unenforceable, the remaining provisions remain unaffected.

Last updated: 01.03.2025